Shipping and Return Policy
Shipping Policy
At DecoredAttire.com, we are committed to providing you with a smooth and efficient shopping experience. Below are the details of our shipping policy:
Shipping Locations
We currently offer shipping services across Nigeria. We aim to deliver your orders as quickly as possible, ensuring that your experience is seamless.
Shipping Methods and Costs
We offer the following shipping methods for your convenience:
Standard Shipping
Express Shipping
Shipping costs will be calculated during checkout based on your location and the method you choose. Delivery times may vary depending on the shipping address and availability of the products.
Order Processing Time
Once your order is placed, it will be processed within 1-3 business days. Orders placed after business hours or on weekends will be processed the next business day. You will receive an email notification with tracking details once your order has been shipped.
Shipping Delays
While we aim to deliver your order promptly, occasional delays may occur due to factors beyond our control, such as weather, high order volumes, or issues with third-party carriers. We are not responsible for delays caused by such circumstances but will keep you updated on the status of your order.
Delivery Confirmation and Tracking
Once your order has been shipped, you will receive an email containing a tracking number. You can use this tracking number to monitor your package’s status and estimated delivery date.
Return Policy
At DecoredAttire.com, we want you to love what you ordered! If you’re not completely satisfied with your purchase, we’re happy to offer returns and exchanges within the conditions outlined below:
Return Eligibility
You can return most items within 7 days of receiving your order. Items must meet the following conditions for eligibility:
Unworn, unwashed, and in original condition.
Tags and packaging still intact.
Not a final sale or clearance item (some items may be non-returnable, as noted in the product description).
Non-Returnable Items
The following items cannot be returned or exchanged:
Sale or clearance items
Underwear, lingerie, or swimwear
Custom or personalized products
How to Return an Item
To initiate a return, please follow these steps:
Log in to your DecoredAttire.com account and navigate to your order history.
Select the item(s) you wish to return and fill out the return request form.
Once your return is approved, we will provide you with instructions on how to ship the item back to us.
Pack the item securely with the original packaging (if possible) and include a copy of your order confirmation.
Return Shipping
Customers are responsible for the cost of return shipping unless the item received is defective, damaged, or incorrect. We recommend using a trackable shipping service to ensure your return reaches us.
Refunds and Exchanges
Refunds: Once we receive and inspect your returned item(s), we will process your refund to the original payment method within 7 business days. Please note that shipping fees are non-refundable.
Exchanges: If you’d like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [your email] with your order number and photos of the item’s condition. We will assist you with a replacement or full refund.
Customer Support
If you have any questions regarding returns, exchanges, or shipping, our customer service team is here to help. Contact us at: